The new CHESS website is under construction and will launch soon. Click here to see it.

Peer Reviewed Journals

In Press

  1. Yoo, W., Shah, D., Shaw, B., Kim, E, Smaglik P, Roberts L, Hawkins R, Pingree S, McDowell H, & Gustafson D. (in press). The role of the family environment and computer-mediated social support on breast cancer patients' coping strategies. Health Communication.
  2. Namkoong, K., McLaughlin, B., Yoo, W., Hull, S., Shah, D., Kim, S., Moon, T., Johnson, C., Hawkins, R., McTavish, F. & Gustafson, D. (in press). The effects of expression: How providing emotional support online improves cancer patients coping strategies. Journal of the National Cancer Institute.
  3. DuBenske, L. L., Gustafson, D. H., Namkoong, K., Hawkins, R. P., Brown, R. L., McTavish, F., Carmack, C. L., Buss, M. K., Govindan, R., & Cleary, J. F. (in press). CHESS's impact on lung cancer caregivers' burden and mood: Results from an eHealth RCT. Health Psychology.
  4. Shaw, B.R., Sivakumar, G., Balinas, T., Chipman, R. & Krahn, D. (in press). Testing the feasibility of mobile audio-based recovery material as an adjunct to intensive outpatient treatment for veterans with substance abuse disorders. Journal of Technology in Human Services.
  5. Grazier, K., Quanbeck, A., Urongo, J., Robinson, J, Ford J, Pulvermacher, A., & Gustafson, D. (in press). What influences participation in quality improvement? A randomized trial of addiction treatment organizations. Journal for Healthcare Quality.


  1. Melnick, G., Wexler, H.K., & Zehner, M. (2014) Communication in Drug Courts: The Consensus-Building Enhancement. Drug Court Review. 9(1): 99-116.


  1. Gustafson, D.H. (2013) A systems engineer meets the system. The Journal of the American Medical Association. 2013 Jan 16; 309(3): 247-248.
  2. Gustafson, D. H., DuBenske, L. L., Namkoong, K., Hawkins, R., Chih, M. Y., Atwood, A. K., Johnson, R., Bhattacharya, A., Carmack, C. L., Traynor, A. M., Campbell, T. C., Buss, M. K., Govindan, R., Schiller, J. H., & Cleary, J. F. (2013). An ehealth system supporting palliative care for patients with nonsmall cell lung cancer: A randomized trial. Cancer. [Epub 25 Jan 2013]
  3. Gustafson DH, Quanbeck AR, Robinson JM, Ford JH 2nd, Pulvermacher A, French MT, McConnell KJ, Batalden PB, Hoffman KA, McCarty D. Which elements of improvement collaboratives are most effective? A cluster-randomized trial. Addiction. [Epub 1 Mar 2013]
  4. Kim, S. C., Shah, D. V., Namkoong, K., McTavish, F. M., & Gustafson, D. H. (2013). Predictors of online health information seeking among women with breast cancer: The role of social support perception and emotional well-being. Journal of Computer-Mediated Communication, 18(2), 98-118.
  5. Marsch, L. A., & Gustafson, D. H. (2013). The role of technology in health care innovation: A commentary. Journal of Dual Diagnosis, 9(1), 101-103.
  6. Molfenter T.D., McCarty D., Capoccia V., & Gustafson D.H. (2013) Development of a Multilevel Framework to Increase Use of Targeted Evidenced-Based Practices in Addiction Treatment Clinics. Journal of Public Health Frontier, 2(1), 11-20.
  7. Quanbeck A, Wheelock A, Ford JH 2nd, Pulvermacher A, Capoccia V, Gustafson D. (2013). Examining access to addiction treatment: scheduling processes and barriers. Journal of Substance Abuse Treatment. 44(3): 343-348.
  8. Yoo, W., Chih, M. Y., Kwon, M. W., Yang, J. H., Cho, E., McLaughlin, B., Namkoong, K., Shah, D. V., & Gustafson, D. H. (2013). Predictors of the change in the expression of emotional support within an online breast cancer support group: A longitudinal study. Patient Education and Counseling, 90(1), 88-95.


  1. Capoccia, V., Grazier, K., Toal, C., Ford, J., and Gustafson, D. H. (2012). Massachusetts's Experience Suggests Coverage Alone Is Insufficient To Increase Addiction Disorders Treatment. Health Affairs. 31(5), 1000-10008.
  2. Chih, M.Y., Dubenski, L.L., Hawkins, R.P., Brown, R.L., Dinauer, S.K., Cleary, J.F., & Gustafson, D.H. (2012). Communicating advanced cancer patients’ symptoms via the Internet: A pooled analysis of two randomized trials examining caregiver preparedness, physical burden, and negative mood. Palliative Medicine. [Epub 17 Sep 2012].
  3. Ford JH 2nd, Krahn D, Oliver KA, Kirchner J. (2012) Sustainability in primary care and Mental Health Integration projects in Veterans Health Administration. Quality Management in Health Care. 21(4), 240-51.
  4. Gustafson, D. (2012). Essential ingredients for successful design of addiction treatment.. The Bridge, 2(2).
  5. Gustafson, D., McTavish, F., Schubert, C., & Johnson, R.A. (2012). The effect of a computer-based intervention on adult children of alcoholics. Journal of Addiction Medicine,6(1), 24-28.
  6. Gustafson, D., Wise, M., Bhattacharya, A., Pulvermacher, A., Shanovich, K., Phillips, B., Lehman, E., Chinchilli, V., Hawkins, R., & Kim, J. S. (2012). The effects of combining web-based eHealth with telephone nurse case management for pediatric asthma control: A randomized control trial. Journal of Medical Internet Research, 14(4), e101.
  7. Han, J.Y., Kim, J.H., Yoon, H.J., Shim, M., McTavish, F.M., & Gustafson, D.H. (2012). Social and psychological determinants of levels of engagement with an online breast cancer support group: Posters, lurkers, and non-users. Journal of Health Communication, 17(3), 356-371.
  8. Hoffman K.A., Green C., Ford II J.H., Wisdom J.P., Gustafson D.H., McCarty D. Improving Quality of Care in Substance Abuse Treatment using Five Key Process Improvement Principles. Journal of Behavioral Health Services & Research, 39(3), 234-244.
  9. Johnson, K., Ford, J. McCluskey, M. (2012) Promoting New Practices to Increase Access and Retention in Addiction Treatment: An Analysis of Five Communication Channels. Addictive Behaviors, 37(11), 1193-1197.
  10. Kim, E., Han, J. Y., Moon, T. J., Shaw, B., Shah, D. V., McTavish, F. M., & Gustafson, D. H. (2012). The process and effect of supportive message expression and reception in online breast cancer support groups. Psycho-Oncology, 21(5), 531-540.
  11. McTavish, F. M., Chih, M. Y., Shah, D., & Gustafson, D. H. (2012). How patients recovering from alcoholism use a smartphone intervention. Journal of Dual Diagnosis, 8(4), 294-304.
  12. Molfenter, T. Capoccia, V., Boyle, M., and Sherbeck, C. K. (2012). The Readiness of Addiction Treatment Agencies for Health Care Reform. Substance Abuse Treatment, Prevention, and Policy. 7(1), 16.
  13. Molfenter, T. D., Bhattarcharya, A., & Gustafson, D. H. (2012). The roles of past behavior and health beliefs in predicting medication adherence to a statin regimen. Patient Preference and Adherence, 6, 643-651.
  14. Namkoong, K., DuBenske, L. L., Shaw, B. R., Gustafson, D. H., Hawkins, R. P., Shah, D. V., McTavish, F. M., & Cleary, J. F. (2012). Creating a bond between caregivers online: Impact on caregivers' coping strategies. Journal of Health Communication, 17(2), 125-140.
  15. Quanbeck, A. R., Madden, L., Edmundson, E., Ford, J. H., McConnell, K. J., McCarty, D., & Gustafson, D. H. (2012) A business case for quality improvement in addiction treatment: Evidence from the NIATx Collaborative. The Journal of Behavioral Health Services & Research, 39(1), 91-100.
  16. Schmidt, L. A., Rieckmann, T., Abraham, A., Molfenter, T., Capoccia, V., Roman, P., Gustafson, D. H., & McCarty, D. Advancing Recovery: Implementing evidence-based treatment for substance use disorders at the systems level. Journal of Studies on Alcohol and Drugs, 73(3), 413-422.
  17. Wexler, H., Zehner, M., Melnick, G. (2012). Improving Drug Court Operations: NIATx Organizational Improvement Model. Drug Court Review, 8(1), 80-95.


  1. Baker, T.B., Hawkins, R., Pingree, S., Roberts, L.J., McDowell, H.E., Shaw, B.R., Serlin, R., Dillenburg, L., Swoboda, C.M., Han, J.Y., Stewart, J.A., Carmack-Taylor, C.L., Salner, A., Schlam, T.R., McTavish, F., & Gustafson, D.H. (2011). Optimizing eHealth breast cancer interventions: Which types of eHealth services are effective? Translational Behavioral Medicine: Practice, Policy, Research, 1(1), 134-145.
  2. Corn, M., Gustafson, D.H., Harris, L.M., Kutner, J.S., McFarren, A.E., & Shad, A.T. (2011). Survey of consumer informatics for palliation and hospice care. American Journal of Preventive Medicine, 40(5, Suppl. 2), S173-S178.
  3. Ford, J.H., II, Krahn, D., Wise, M., & Oliver, K.A. (2011). Measuring sustainability within the Veterans Administration Mental Health System Redesign Initiative. Quality Management in Health Care, 20(4), 263-279.
  4. Gustafson, D.H., Boyle, M.G., Shaw, B.R., Isham, A., McTavish, F., Richards, S., Schubert, C., Levy, M., & Johnson, K. (2011). An e-Health solution for people with alcohol problems. Alcohol Research & Health, 33(4), 327-337.
  5. Gustafson, D.H., Shaw, B.R., Isham, A., Baker, T., Boyle, M.G., & Levy, M. (2011). Explicating an evidence-based, theoretically informed, mobile technology-based system to improve outcomes for people in recovery for alcohol dependence. Substance Use and Misuse, 46(1), 96-111.
  6. Han, J.Y., Shah, D.V., Kim, E., Namkoong, K., Lee, S.Y., Moon, T.J., Cleland, R., Bu, Q.L, McTavish, F.M., & Gustafson, D.H. (2011). Empathic exchanges in online cancer support groups: Distinguishing message expression and reception effects. Health Communication, 26(2), 185-197.
  7. Hawkins, R.P., Pingree, S., Baker, T.B., Roberts, L.J., Shaw, B.R., McDowell, H., Serlin, R. C., Dillenburg, L., Swoboda, C.M., Han, J.Y., Stewart, J.A., Carmack, C.L., Salner, A., Schlam, T.R., McTavish, F., & Gustafson, D.H. (2011). Integrating eHealth with human services for breast cancer patients. Translational Behavioral Medicine, 1(1), 146-154.
  8. Hoffman, K.A., Ford, J.H., Tillotson, C.J., Choi, D., & McCarty, D. (2011) Days to treatment and early retention among patients in treatment for alcohol drug disorders. Addictive Behaviors, 36(6), 643-647.
  9. Hoffman, K.A., Quanbeck, A., Ford, II, J.H., Wrede, F., Wright, D., Lambert-Wacey, D., Chvojka, P., Hanchett, A., & McCarty, D. (2011). Improving substance abuse data systems to measure 'waiting time to treatment': Lessons learned from a quality improvement initiative. Health Informatics Journal, 17(4), 256-265.
  10. Johnson, K., Isham, A., Shah, D.V., & Gustafson, D.H. (2011). Potential roles for new communication technologies in treatment of addiction. Current Psychiatry Reports, 13(5), 390-397. [July 8, 2011, Epub ahead of print]
  11. Kim, E., Han, J.Y., Moon, T.J., Shaw, B., Shah, D.V., McTavish, F.M., & Gustafson, D.H. (2011). The process and effect of supportive message expression and reception in online breast cancer support groups. Psycho-Oncology. [March 17, 2011, Epub ahead of print] PMCID: PMC3168721
  12. Kim, E., Han, J.Y., Shah, D., Shaw, B., McTavish, F., Gustafson, D.H., & Fan, D. (2011). Predictors of supportive message expression and reception in an interactive cancer communication system. Journal of Health Communication, 16(10), 1106-1121.
  13. Lu, H.Y., Shaw, B.R., & Gustafson, D.H. (2011). Online health consultation: Examining uses of an interactive cancer communication tool by low-income women with breast cancer. International Journal of Medical Informatics, (80)7, 518-528. [April 27, 2011, Epub ahead of print]
  14. Molfenter, T., Ford, II, J.H., & Bhattacharya, A. (2011). The Development and use of a Model to Predict Sustainability of Change in Health care Settings. The International Journal of Information Systems and Change Management 5(1), 22-35
  15. Quanbeck, A.R., Gustafson, D.H., Ford, II, J.H., Pulvermacher, A., French, M.T., McConnell, K.J., & McCarty, D. (2011). Disseminating quality improvement: study protocol for a large cluster randomized trial. Implementation Science, 6(1), 44. [PMCID: PMC3108336]
  16. Rieckmann, T., Fussell, H., Doyle, K., Ford, J., Riley, K.J., & Henderson, S. (2011). Adolescent Substance Abuse Treatment: Organizational Change and Quality of Care. Journal of Addictions & Offender Counseling, 31(2), 80-93.
  17. Roosa, M., Scripa, J.S., Zastowny, T.R., & Ford, II, J.H. (2011). Using a NIATx based local learning collaborative for performance improvement. Evaluation and Program Planning, 34: 390-398
  18. Shanovich, K.K., Awoyinka, I.A., Chih, M., McTavish, F., Sorkness, C., & Gustafson, D. (2011). Adolescent attitudes towards asthma in an overweight inner-city population. The Journal of Allergy and Clinical Immunology, 127(Suppl. 2), AB218.
  19. Wen, K.Y., McTavish, F., Kreps, G., Wise, M., & Gustafson, D. (2011). From diagnosis to death: A case study of coping with breast cancer as seen through online discussion group messages. Journal of Computer-Mediated Communication, 16(2), 331-361.
  20. Wisdom, J.P., Ford, J.H., II, Wise, M., Mackey, D., & Green C.A. (2011). Substance Abuse Treatment Programs' Data Management Capacity: An Exploratory Study. Journal of Behavioral Health Services and Research, 38(2), 249-264.


  1. Atienza, A.A., Hesse, B.W., Gustafson, D.H., & Croyle, R.T. (2010). E-health research and patient-centered care examining theory, methods, and application. American Journal of Preventive Medicine, 38(1), 85-88.
  2. Baker, T.B., Gustafson, D.H., Shaw, B., Hawkins, R., Pingree, S., Roberts, L., & Strecher, V. (2010). Relevance of CONSORT reporting criteria for research on eHealth interventions. Patient Education and Counseling, 81(Suppl. 1), S77-S86.
  3. DuBenske, L.L., Chih, M.Y, Gustafson, D.H., Dinauer, S., & Cleary, J.F. (2010). Caregivers' participation in the oncology clinic visit mediates the relationship between their information competence and their need fulfillment and clinic visit satisfaction. Patient Education and Counseling, 81(1), S94-S99.
  4. DuBenske, L.L., Gustafson, D.H., Shaw, B.R., & Cleary, J.F. (2010). Web-based cancer communication and decision making systems: Connecting patients, caregivers, and clinicians for improved health outcomes. Medical Decision Making, 30(6), 732-744.
  5. Ford II, J.H., Wise, M., Wisdom, J.P. (2010). A peek inside the box: How information flows through substance abuse treatment agencies. Journal of Technology in Human Services 28(3): 121-143
  6. Han J.Y, Wise, M., Kim, E., Pingree, R., Hawkins, R., Pingree, S. McTavish, F. Gustafson, D. (2010). Factors associated with use of interactive cancer communication system: an application of the comprehensive model of information seeking (CMIS). Journal of Computer-Mediated Communication 15, 367-398.
  7. Hawkins, R.P., Han, J.Y., Pingree, S., Shaw, B.R., Baker, T.B., & Roberts, L.J. (2010).Interactivity and presence of three eHealth interventions, 26(5), 1081-1088.
  8. Hawkins, R.P., Pingree, S. , Shaw, B. , Serlin, R.C., Swoboda, C. , Han, J.Y., Carmack-Taylor, C., & Salner, A. (2010). Mediating processes and effects of two communication interventions for breast cancer patients. Patient Education Counseling, 81(Suppl. 1), S48-S53. Paper presented at the annual meeting of the International Communication Association, TBA, Montreal, Quebec, Canada Online. 2010-06-06 from
  9. Kim, J., Han, J.Y., Shaw, B., McTavish, F., & Gustafson, D. (2010). The roles of social support and coping strategies in predicting breast cancer patients' emotional well-being: Testing mediation and moderation models. Journal of Health Psychology, 15(4), 543-552.
  10. Mayer, D.K., Ratichek, S., Berhe, H., Stewart, S., McTavish, F. Gustafson, D., & Parsons, S.K. (2010). Development of a health-related website for parents of children receiving hematopoietic stem cell transplant: HSCT-CHESS. Journal of Cancer Survivorship, 4(1), 67-73.
  11. McDowell, H., Kim, E., Shaw, B. R., Han, J.Y., & Gumieny, L. (2010). Predictors and effects of training on an online health education and support system for women with breast cancer. Journal of Computer-Mediated Communication, 15(3), 412-426.
  12. Morell, J.A., Hilscher, R., Magura, S., & Ford, J. (2010). Integrating evaluation and agent-based modeling: Rationale and an example for adopting evidence-based practices. Journal of Multidisciplinary Evaluation, 6(14), 32-57.
  13. Nambisan, P. Gustafson, D., Pingree, S., & Hawkins, R. (2010). Patients' sociability and usability experience in online health communities: Impact on attitudes towards the healthcare organization and its services. International Journal of Web Based Communities, 6(4), 395-409.
  14. Namkoong, K. (2010). Expression and reception of treatment information in breast cancer support groups: How health self-efficacy moderates effects on emotional well-being. Patient Education and Counseling Journal, Dec;81 Suppl:S41-7.
  15. Pingree, S., Hawkins, R., Baker, T., DuBenske, L., Roberts, L.J., & Gustafson, D.H. (2010). The value of theory for enhancing and understanding eHealth interventions. American Journal of Preventive Medicine, 38(1), 103-109.
  16. Piper, M.E., Smith, S.S., Schlam, T.R., Fleming, M.F., Bittrich, A.A., Brown, J.L., Leitzke, C.J., Zehner, M.E., Fiore, M.C., & Baker, T.B. (2010). Psychiatric disorders in smokers seeking treatment for tobacco dependence: Relations with tobacco dependence and cessation. Journal of Consulting and Clinical Psychology, 78(1), 13-23.
  17. Quanbeck, A., Lang, K., Enami, K., & Brown, R. (2010). A cost-benefit analysis of Wisconsin's screening, brief intervention, and referral to treatment program: Adding the employer's perspective. Wisconsin Medical Journal, 109(1), 9-14.
  18. Rutkowski, B., Gallon, S., Rawson, R., Freese, T., Bruehl, A., Crevecoeur-MacPhail, D., Sugita, W., Molfenter, T., Cotter, F. (2010). Improving client engagement and retention in treatment: The Los Angeles County Experience. Journal of Substance Abuse & Treatment, 39 (1), 78-86.
  19. Wen, Kuang-Yi. (2010). Developing and validating a model to predict the success of an IHCS implementation: the readiness for implementation model. The Journal of American Medical Informatics Association. Kuang-Yi studied and worked at the Center and now works at the Fox Chase Cancer Center near Philadelphia. Her paper describes the work she did here at CHESS with Dave, Susan Dinauer, and others.
  20. Wisdom, J.P.; Ford II, J.H. and McCarty, D. (2010). The use of health information technology in publically funded U.S., substance abuse treatment agencies. Contemporary Drug Problems 37: 315-339
  21. Wise, M., Schatell, D., Klicko, K., Showers, M., Burdan, A. (2010). Profiles of successful daily home hemodialysis patient-care partner dyads: From mutual benefit to martyrdom. Hemodialysis International, 14; 278-288
  22. Wise, M., Pulvermacher, A., Shanovich, K.K., Gustafson, D.H., Sorkness, C.A., Bhattacharya, A. (2010). Using action research to implement an integrated pediatric asthma case management and eHealth intervention for low-income families. Health Promotion Practice * * The Editor-in-Chief selected this as one of two articles for continuing education contact hours (CECH) for Certified Health Education Specialist (CHES) self study


  1. Arora, N.K., & Gustafson, D.H. (2009). Perceived helpfulness of physicians' communication behavior and breast cancer patients' level of trust over time. Journal of General Internal Medicine, 24(2), 252-255.
  2. Dabbs, A.D., Myers, B., McCurry, K., Dunbar-Jacob, J., Hawkins, R., Begey, A., & Dew, M.A. (2009). User-centered design and interactive health technologies for patients. CIN: Computers Informatics Nursing, 27(3), 175-183.
  3. DuBenske, L.L., Burke Beckjord, E., Hawkins, R.P., & Gustafson, D.H. (2009). Psychometric evaluation of the Health Information Orientation Scale: A brief measure for assessing health information engagement and apprehension. Journal of Health Psychology, 14(6), 721-730.
  4. Garnick, D.W., Lee, M.T., Horgan, C.M., Acevedo, A., and Washington Circle Public Sector Workgroup (2009). Adapting Washington Circle Performance Measures for Public Sector Substance Abuse Treatment Systems. Journal of Substance Abuse Treatment, 36(3): 265-77.
  5. Gustafson, D.H. (2009). Automating addiction treatment. Behavioral Healthcare, 29(1), 28-30.
  6. Han, J.Y., Hawkins, R.P., Shaw, B.R., Pingree, S., McTavish, F., & Gustafson, D.H. (2009). Unraveling uses and effects of an interactive health communication system. Journal of Broadcasting & Electronic Media, 53(1), 112-133.
  7. Lefkovitz, P.M., Ford, J., Vaughn, B., & Nance, R. (2009). Promoting benchmarking in addiction treatment. Behavioral Healthcare, 29(4), 28-30.
  8. McCarty D, Gustafson D, Capoccia VA, Cotter F. (2009). Improving Care for the Treatment of Alcohol and Drug Disorders. Journal of Behavioral Health Services Research, 36(1):52-60.
  9. McConnell, J., Hoffman, K., Quanbeck, A. & McCarty, D. (2009). Management Practices in Substance Abuse Treatment Programs. Journal of Substance Abuse Treatment, 37(1), 79-89. [PMCID: PMC2755538]
  10. Wisdom, J.P., Hoffman, K., Rechberger, E., Seim, K. & Owens, B. (2009). Women-focused treatment agencies and process improvement: Strategies to increase client engagement. Women & Therapy, 32, 69-87.
  11. Wise, M., Marchand, L., Aeschlimann, E, Causier, D. & Cleary, J.F. (2009). Integrating a narrative medicine telephone interview with online life review education for cancer patients: lessons learned and future directions. Journal for the Society of Integrative Oncology.


  1. Buss, M. K., DuBenske, L. L., Dinauer, S., Gustafson, D. H., McTavish, F., & Cleary, J. F. (2008). Patient/caregiver influences for declining participation in supportive oncology trials. Journal of Supportive Oncology, 6, 168-174.
  2. DuBenske, L. L., Wen, K. Y., Gustafson, D. H., Guarnaccia, C. A., Cleary, J. F., Dinauer, S. K., & McTavish, F. M. (2008). Caregivers' needs at key experiences of the advanced cancer disease trajectory. Palliative and Supportive Care, 6, 1-8.
  3. DuBenske, L. L., Chih, M. Y., Dinauer, S., Gustafson, D. H., & Cleary, J. F. (2008). Development and implementation of a clinician reporting system for advanced stage cancer: Initial lessons learned. Journal of the American Medical Informatics Association, 15(5), September/October.
  4. Gustafson, D.H., Hawkins, R. P., McTavish, F., Pingree, S., Chen, W.C., Volrathongchai, K., Stengle, W., Stewart, J.A., & Serlin, R.C. (2008). Internet-based interactive support for cancer patients: Are integrated systems better? Journal of Communication, 58(2), 238-257.
  5. Gustafson, D.H., Resar, R., Johnson, K., & Daigle, J.G. (2008). Don't fumble the treatment handoff. Addiction Professional, 6(5), 30-33.
  6. Han, J.Y., Shaw, B., Hawkins, R.P., Pingree, S., McTavish, F., & Gustafson, D. (2008). Expressing positive emotions within online support groups by women with breast cancer. Journal of Health Psychology.
  7. Hawkins, R., Kreuter, M., Resnicow, K., Fishbein, M., & Djikstra, A. (2008). Understanding tailoring in communicating about health. Health Education Research, 23(3), 454-466.
  8. Hoffman, K., Ford, J., Dongseok, C., Gustafson, D., McCarty, D. (2008). Replication and sustainability of improved access and retention within the Network for the Improvement of Addiction Treatment. Drug and Alcohol Dependence, 98, 63-69.
  9. Lee, S. Y., Hwang, H., Hawkins, R. P., & Pingree, S. (2008). Interplay of negative emotion and health self-efficacy on the use of health information and its outcomes. Communication Research, 35(3), 358-381.
  10. Patten, C. A., Decker, P. A., Dornelas, E. A., Barbagallo, J., Rock, E., Offord, K. P., Hurt, R. D., & Pingree, S. (2008). Changes in readiness to quit and self-efficacy among adolescents receiving a brief office intervention for smoking cessation. Psychology, Health & Medicine, 13(3), 326-336.
  11. Roberts, L.J., Wise, M., & DuBenske, L.L. (2008). Compassionate family caregiving in the light and shadow of death. In B. Fehr, S. Sprecher, & L. Underwood (Eds), The science of compassionate love: Theory, research, and applications (pp. 311-344). Wiley-Blackwell.
  12. Shaw, B. R., DuBenske, L. L., Han, J. Y., Cofta-Woerpel, L., Bush, N., Gustafson, D. H., & McTavish, F. (2008). Antecedent characteristics of online cancer information seeking behaviors among rural breast cancer patients: An application of the Cognitive-Social Health Information Processing (C-SHIP) model. Journal of Health Communication, 13(4), 389-408.
  13. Shaw, B.R., Han, J.Y., Hawkins, R.P., McTavish, F., & Gustafson, D.H. (2008). Communicating about self and others within an online support group for women with breast cancer and subsequent outcomes. Journal of Health Psychology.
  14. van Uden-Kraan, C.F., Drossaert, C.H.C., Taal, E., Shaw, B., Seydel, E.R., & van de Laar, M.A.J.F. (2008). Empowering processes and outcomes of participation in online support groups for patients with breast cancer, arthritis, or fibromyalgia. Qualitative Health Research, 18(3), 405-417.
  15. Wise, M., Han, J.Y., Shaw, B., McTavish, F., & Gustafson, D.H. (2008). Effects of using online narrative and didactic information on healthcare participation for breast cancer patients. Patient Education and Counseling, 70(3), 348-356.


  1. Alemi, F., & Gustafson, D.H.  (2007). Decision analysis for healthcare managers. Chicago: Health Administration Press.
  2. Arora, N. K., Finney Rutton, L. J., Gustafson, D. H., Moser, R., & Hawkins, R. P. (2007). Perceived helpfulness and impact of social support provided by family, friends, and health care providers to women newly diagnosed with breast cancer. Psycho-Oncology, 16(5), 474-486.
  3. Capoccia, V.A., Cotter, F., Gustafson, D.H., Cassidy, E., Ford, J.H., Madden, L., Owens, B.O., Farnum, S.O., McCarty, D., & Molfenter, T. (2007) Making "Stone Soup": Improvements in Clinic Access and Retention in Addiction Treatment. Joint Commission Journal of Quality and Safety 33(2): 95-103.
  4. Capoccia, V.A., Gustafson, D.H., O'Brien, J., Chalk, M. (2007) Letter to the Editor. Journal of Substance Abuse Treatment(33): 219-220.
  5. Evans, A., Rieckmann, T., Fitzgerald, M., & Gustafson, D. (2007) Teaching the NIATx Model of Process Improvement as an Evidence-Based Process. Journal of Health Psychology 6(2).
  6. Ford, J.H., Green, C.A., Hoffman, K.A., Wisdom, J.P., Riley, K.J., Bergmann, L. & Molfenter, T. (2007) Process improvement needs in substance abuse treatment: Admissions walk-through results. Journal of Substance Abuse Treatment, 33 (4): 379-389.
  7. Gustafson, D.H. (2007). A good death. Journal of Medical Internet Research, 9(1), e6.
  8. Gustafson, D.H., Brennan, P.F., & Hawkins, R.P. (Eds.). (2007). Investing in E-Health: What it takes to sustain consumer health informatics. New York: Springer Press. Springer Health Informatics Series.
  9. Kreps, G., Gustafson, D., Salovey, P., Perocchia, R., Wilbright, W., Bright, M., & Muha ,C. (2007). The NCI Digital Divide Pilot Projects: Implications for cancer education. Journal of Cancer Education, 22(Suppl. 1), S56-S60.
  10. Kreuter, M., Green, M., Cappella, J.N., Slater, M.D., Wise, M.E., Storey, D., Clark, E. M, O'Keefe, D.J., Erwin, D.O., Holmes, K. Hinyard, L.J.Houston, T. & Wooley, S. (2007) Narrative communication in cancer prevention and control: a framework to guide research and application. Annals of Behavioral Medicine 33(3): 221-235.
  11. McCarty, D., Gustafson, D., Wisdom, J., Ford, J., Choi, D., Molfenter, T., Capoccia, V., & Cotter F. (2007) The Network for the Improvement of Addiction Treatment (NIATx): Strategies to Enhance Access and Retention. Drug and Alcohol Dependence 88(2-3): 138-145
  12. Patten, C. A., Rock, E., Meis, T. M., Decker, P. A., Colligan, R. C., Pingree, S., Dornelas, E., Offord, K. P., Boberg, E. W., & Gustafson, D. H. (2007). Frequency and type of use of a home-based, internet intervention for adolescent smoking cessation. Journal of Adolescent Health, 41(5), 437-443.
  13. Saver, B.G., Gustafson, D., Taylor, T.R., Hawkins, R.P., Woods, N.F., Dinauer, S., Casey, S., MacLaren-Loranger, A. (2007). A tale of two studies: The importance of setting, subjects and context in two randomized, controlled trials of a web-based decision support for perimenopausal and postmenopausal health decisions. Patient Education and Counseling, 66(2), 211-222.
  14. Shaw, B., Han, J.Y., Kim, E., Gustafson, D., Hawkins, R.P., Cleary, J., McTavish, F., Pingree, S., Eliason, P., & Lumpkins, C. (2007) Effects of prayer and religious expression within computer support groups on women with breast cancer. Psycho-Oncology.
  15. Shaw, B., Han, J.Y., Baker, T., Witherly, J., Hawkins, R., McTavish, F., & Gustafson, D. (2007) How women with breast cancer learn using interactive cancer communication systems. Health Education Research, 22, 108-19.
  16. Shaw, B., Han, J.Y., Hawkins, R.P., Stewart, J., McTavish, F. & Gustafson, D. (2007) Doctor-patient relationship as motivation and outcome: Examining uses of an interactive cancer communication system. International Journal of Medical Informatics, 76, 274-282.
  17. Shaw, B., Scheufele, D., & Catalano, S. (2007). The role of presence awareness in organizational communication: An exploratory field experiment. Behaviour and Information Technology, 26(5), 377-384.
  18. Wise, M., Gustafson, D., Sorkness, C., Molfenter, T., Meis, T., Staresinic, A., Shanovich, K.K., & Walker, N.P. (2007) Internet telehealth for pediatric asthma case management: developing integrated computerized and case manager features for tailoring a web-based asthma education program. Health Promotion Practice 8(3): 282-291.

Back to top


  1. Japuntich, S.J., Zehner, M.E., Smith, S.S., Jorenby, D.E., Valdez, J.A., Fiore, M.C., Baker, T.B. & Gustafson, D.H. (2006). Smoking cessation via the Internet: A randomized clinical trial of an internet intervention as adjuvant treatment in a smoking cessation intervention. Nicotine & Tobacco Research.
  2. Patten, C.A., Croghan, I.T., Meis, T.M., Decker, P.A., Pingree, S., Colligan, R.C., Dornelas, E.A., Offord, K.P., Boberg, E.W., Baumberger, R.K., Hurt, R.D., Gustafson, D.H. (2006). Randomized clinical trial of an Internet-based versus brief office intervention for adolescent smoking cessation. Patient Education and Counseling.
  3. Pulvermacher, A. (2006). Process improvement education with professionals in the addiction treatment field. Adult Learning, 17(1-2), 22-23.
  4. Shaw, B., Hawkins, R., Arora, N., McTavish, F., Pingree, S. & Gustafson, D. (2006). An exploratory study of predictors of participation in a computer support group for women with breast cancer. CIN: Computers, Informatics, Nursing, 24, 18-27.
  5. Shaw, B., Gustafson, D., Hawkins, R., McTavish, F., McDowell, H., Pingree, S. & Ballard, D. (2006). How underserved breast cancer patients use and benefit from eHealth programs: Implications for closing the digital divide. American Behavioral Scientist, 49, 1-12.
  6. Shaw, B., Hawkins, R. P., McTavish, F., & Pingree, S. &. Gustafson, D. (2006). Effects of insightful disclosure within computer mediated support groups on women with breast cancer. Health Communication, 19(2), 133-142.
  7. Shaw, B. (2006). Can new technologies prevent relapse? Health Module, 26(6), 30.
  8. Wisdom, J.P., Ford, J.H., Hayes, R.A., Hoffman, K., Edmundson, E., & McCarty, D. (2006). Addiction Treatment Agencies' Use of Data: A Qualitative Assessment. Journal of Behavioral Health Services and Research, 33(4): 394-407
  9. Yun, G. W., Ford, J., Hawkins, R. P., Pingree, S., McTavish, F., Gustafson, D., & Berhe, H. (2006). On the validity of client-side vs server-side web log data analysis. Internet Research, 16(5), 537-552. Highly Commended Winner at the Emerald Literati Network Awards for Excellence 2007.

Back to top


  1. Gustafson, D.H. (2005). Needs assessment in cancer. In J. Lipscomb, C.C. Gotay, & C.F. Snyder (Eds.),Outcomes assessment in cancer: Measures, methods, and applications (pp.305-328). Cambridge: Cambridge University Press.
  2. Gustafson, D.H., McTavish, F.M., Stengle, W., Ballard, D., Hawkins, R., Shaw, B., Jones, E., Julesberg, K., McDowell, H., Chen, W.C., Volrathongchai, K. & Landucci, G. (2005). Use and impact of eHealth system by low-income women with breast cancer. Journal of Health Communication, 10, 195-218.
  3. Gustafson, D.H., Palesh, T.E., Picard, R.W., Plsek, P.E., Maher, L., & Capoccia, V.A. (2005). Automating addiction treatment: enhancing the human experience and creating a fix for the future. Studies in Health Technology and Informatics, 118, 186-206.
  4. Gustafson, D., McTavish, F., Stengle, W., et al. (2005). Reducing the digital divide for low-income women with breast cancer; a feasibility study of a population based intervention. Journal of Health Communication, 10 (Special Issue, Supplement 1), 173-193.
  5. Molfenter, T., Zetts, C., Dodd, M., Owens, B., Ford, J., & McCarty, D. (2005). Reducing errors of omission in chronic disease management. The Journal of Interprofessional Care, 19(5), 521-526.
  6. Molfenter, T., Gustafson, D., Kilo, C., Bhattacharya, A., & Olsson, J. (2005). Prospective evaluation of a Bayesian model to predict organizational change. Health Care Management Review, 30(3), 270-279.
  7. Smith, B., Ivnik, M., Owens, B., McDougall, J., & Dierkhising, R. (2005). Use of an interactive health communication application in a patient education center. Journal of Hospital Librarianship, 5(1), 41-49.
  8. Walther, J. B., Pingree, S., Hawkins, R. P., & Buller, D. B. (2005). Attributes of interactive online health information systems. Journal of Medical Internet Research, 7(3), 1-10.

Back to top


  1. Gustafson, D. H., & Wyatt, J. (2004). Evaluation of e-health systems and services -- how much is enough? (Editorial). British Medical Journal, 328 (1150).
  2. Gustafson, D.H., Meis, T., Wise, M., Molfenter, T., Staresinic, A., Sorkness, C., Hawkins, R., Shanovich, K., & Walker, N. (2004). Improving medication adherence through decision theory and the Internet. In J. Dunbar-Jacobs, J. Erlen, E. Schlenk, & C. Stilley, (Eds.), Methodological Issues in the Study of Adherence (pp. 95-106). Pittsburgh, PA: Center for Research in Chronic Disorders, University of Pittsburgh School of Nursing.
  3. Kreps, G.L., Gustafson, D.H., Salovey, P., Perocchia, R.S., Wilbright, W., Bright, M.A., Muha, C., & Diamond, C.C. (2004). Using computer technologies to provide relevant cancer information to vulnerable populations: The NCI Digital Divide Pilot Projects. In P. Whitten, and D. Cook (Eds.), Understanding Health Communication Technologies (pp. 328-336). San Francisco, CA: Jossey-Bass. 
  4. Landon, B.E., Wilson, I.B., McInnes, K., Landrum, M.B., Hirschhorn, L., Mardsen, P.V., Gustafson, D., & Cleary, P.D. (2004). Effects of a quality improvement collaborative on the outcome of care of patients with HIV infection: The EQHIV Study. Annals of Internal Medicine, 140(11), 887-896.
  5. Maher, L., Gustafson, D., & Evans, A. (2004). Sustainability, Model and Guide. British National Health Service (Modernisation Agency), Leicester, England: NHS Institute for Innovation and Improvement. (
  6. McInnes, K., Landon, B. E., Malitz, F. E., Wilson, I. B., Marsden, P. V., Fleishman, J. A., et al. (2004). Differences in patient and clinic characteristics at CARE Act funded versus non-CARE Act funded HIV clinics. AIDS Care, 16(7), 851-857.
  7. Molfenter, N. (2004). Agencies focus on creating a welcoming environment. Alcoholism and Drug Abuse Weekly, 16(12), 5-7.
  8. Molfenter, N. (2004). Treatment center revamps phone intake to improve access. Alcoholism and Drug Abuse Weekly, 16(18), 5-7.
  9. Pingree, S., Boberg, E. W., Patten, C., Offord, K., Gaie, M., Schensky, A., et al. (2004). Helping adolescents quit smoking: a needs assessment of current and former teen smokers. Health Communication, 16(2), 185-194.
  10. Ward, D., Staff, I., Ford, J., & Salner, A. (2004). Descriptive study of breast cancer patients' patterns of use and satisfaction with the Internet-based information and support program CHESS (Comprehensive Health Enhancement Support System). Oncology Nursing Forum, 31(2), 422.
  11. Wen, K. Y., & Gustafson, D. H. (2004). Needs assessment for cancer patients and their families. Health and Quality of Life Outcomes, 2(11).
  12. Wise, M., & Owens, B. H. (2004). At the margins of the research enterprise: What can adult education learn from an interdisciplinary eHealth research program? In M. Wise, & M. Glowacki-Dudka (Eds.), Embracing and expanding the margins of adult education Vol. 108, Chap. Winter, (p.p. 77-86). San Francisco, CA: Jossey Bass.
  13. Wise, M. (Invited commentary on). (2004). Evaluation of Caring~Web© by adult computer students. Journal on Information Technology in Healthcare, 2(1), 54-56.
  14. Wise, M., & Walker, N. (2004). Transformative learning in the face of advanced cancer: Surviving and thriving across the class divide. Proceedings of the 45th Adult Education Research Conference, Victoria, BC: University of Victoria, June 7-9, 2003.

Back to top


  1. Boberg, E.W., Gustafson, D.H., Hawkins, R.P., Offord, K.P., Koch, C., Wen, K.Y., Kreutz, K., Salner, A. (2003). Assessing the unmet information, support and care delivery needs of men with prostate cancer. Patient Education and Counseling, 49(3), 233-242.
  2. Gustafson, D.H., Sainfort, F., Eichler, M., Adams, L., Bisognano, M., & Steudel, H. (2003). Developing and testing a model to predict outcomes of organizational change. Health Services Research, 38(2), 751-776.
  3. Leiberman, M.A., Golant, M., Winzlenberg, A., McTavish, F., & Gustafson, D.H. (2003). Comparisons, professionally-directed and self-directed internet groups for women with breast cancer. International Journal of Self Help, Self Care, 2(3), 219-235.
  4. McTavish, F., Pingree, S., Hawkins, R., & Gustafson, D.H. (2003). Cultural differences in use of an electronic discussion group. Journal of Health Psychology, 8(1), 105-117.
  5. Olsson J., Elg, M., & Molfenter, T. (2003). Reflections on transnational transferability of improvement technologies—a comparison of factors for successful change in the United States and northern Europe. Quality Management in Health Care,12(4): 259–69.
  6. Ovretveit, J., & Gustafson, D. (2003). Improving the quality of health care: Using research to inform quality programmes. British Medical Journal, 326(7392), 759-761.
  7. Patten, C.A., Offord, K.P., Ames, S.C., Decker, P.A., Croghan, I.T., Dornelas, E.A., Pingree, S., Boberg, E.W., Gustafson, D.H., Ahluwalia, J.S., Wolter, T.D., & Hurt, R.D. (2003). Differences in adolescent smoker and nonsmoker perceptions of strategies that would help an adolescent quit smoking. Annals of Behavioral Medicine, 26(2), 123-133.
  8. Wise, M. (2003).Balancing assets and deficits who controls the online patient education learning agenda?Proceedings of the 44th Adult Education Research Conference (pp. 447-452 ). San Francisco, CA: San Francisco State University.

Back to top


  1. Arora, N.K., Johnson, P., Gustafson, D.H., McTavish, F.M., Hawkins, R.P., & Pingree, S. (2002). Barriers to information access, perceived health competence, and psychosocial health outcomes: test of a mediation model in a breast cancer sample. Patient Education and Counseling, 47(1), 37-46.
  2. Bartlett, J. (2002). Improving addiction treatment services: The need. Alcoholism and Drug Abuse Weekly, 14(43), 5.
  3. Chen, C.K., Gustafson, D.H., & Lee, Y.D. (2002). The effect of a quantitative decision aid-analytic hierarchy process-on group polarization. Group Decision and Negotiation, 11(4), 329-344.
  4. Ford II, J.H., Turner, A., & Yoshii, A. (2002). Information requirements of genomics researchers from the patient clinical record. Journal of Healthcare Information Management, 16(4), 56-61.
  5. Gustafson, D.H. (2002). Designing systems to improve addiction treatment: The foundation. Alcoholism and Drug Abuse Weekly, 14(42), 5-8.
  6. Gustafson, D.H., Hawkins, R.P., Boberg, E.W., McTavish, F., Owens, B., Wise, M., Berhe, H., & Pingree, S. (2002). CHESS: Ten years of research and development in consumer health informatics for populations, including the underserved. International Journal of Medical Informatics, 65(3), 169-177.
  7. Holloway, D.C. (2002). Improving addiction treatment services: The opportunity. Alcoholism and Drug Abuse Weekly, 14 (45), 5.
  8. Meis, T., Gaie, M., Pingree, S., Boberg, E., Patten, C., Offord, K., Berry, K., & Gustafson, D.H. (2002). Development of a tailored, internet-based smoking cessation intervention for adolescents. Journal of Computer-Mediated Communication, 7(3), 1-7.
  9. Molfenter, T. (2002). Designing organizational systems to improve treatment: The process(es). Alcoholism and Drug Abuse Weekly, 14(44), 5-7.
  10. Molfenter, T., Johnson, P., Gustafson, D., DeVries, K., & Veeramani, D. (2002). Patient internet services: creating the value-added paradigm. Journal of Healthcare Information Management, 16(4), 73-79.
  11. Ovretveit, J., & Gustafson, D. (2002). Evaluation of quality improvement programmes. Quality and Safety in Health Care, 11(3), 270-275.
  12. Øvretveit, J., Bate, P., Cleary, P., Cretin, S., Gustafson, D., McInnes, K., McLeod, H., Molfenter, T., Plsek, P., Robert, G., Shortell, S., & Wilson, T. (2002). Quality collaboratives: Lessons from research. Quality and Safety in Health Care, 11(4), 345-351.

Back to top


  1. Arora, N.K., Gustafson, D.H., Hawkins, R.P., McTavish, F.M., Cella, D.F., Pingree, S., Mendenhall, J., & Mahvi, D.M. (2001). Impact of surgery and chemotherapy on the quality of life of younger women with breast carcinoma: A prospective study. Cancer, 92(5), 1288-1298.
  2. Chen, C.K., Gustafson, D.H., & Lee, Y.D. (2001). A study of examining the causal relationships of group polarization effect under a small group decision situation. Journal of the Chinese Institute of Industrial Engineers, 18(5), 63-75.
  3. Gustafson, D.H., Arora, N.K., Nelson, E.C., & Boberg, E.W. (2001). Increasing Understanding of Patient Needs During and After Hospitalization. The Joint Commission Journal on Quality Improvement, 27, 81-92.
  4. Gustafson, D.H, Johnson, P.R, Molfenter, T.D, Patton, T., Shaw, B.R., & Owens, B. (2001). Development and test of a model to predict adherence to a medical regimen. Journal of Clinical Pharmacology, 17: 198-208.
  5. Gustafson, D.H., Julesberg, K., Stengle, W., McTavish, F.M., & Hawkins, R.P. (2001). Assessing costs and outcomes of providing computer support to underserved women with breast cancer: A work in progress. Electronic Journal of Communication, 11(3-4).
  6. Gustafson, D.H., Hawkins, R.P., Boberg, E.W., McTavish, F.M., Owens, B.H., Wise, M., Berhe, H., & Pingree, S. (2001). CHESS: Ten years of research and development in consumer health informatics for broad populations, including underserved. Proceedings of the 10th World Congress on Medical Informatics, (pp. 1459-1463).
  7. Gustafson, D.H., Hawkins, R.P., Pingree, S., McTavish, F.M., Arora, N.K., Mendenhall, J., Cella, D.F., Serlin, R.C., Apantaku, F.M., Stewart, J. & Salner, A. (2001). Effect of computer support on younger women with breast cancer. Journal of General Internal Medicine, 16, 435-445.
  8. Stewart, J., Hawkins, R.P., & Gustafson, D.H. (2001). Internet technology based patient education: the CHESS program. Oncology Issues, November/December, 10-14.
  9. Wise, M. (2001). Expanding the limits of evidence-based medicine: a discourse analysis of the cardiac rehabilitation clinical practice guidelines. In Proceedings of the 42nd Adult Education Research Conference (pp. 429-435). East Lansing, MI: Michigan State University.
  10. Wise, M. (2001). Learning to live beyond a heart attack: A case study of online learning. Unpublished doctoral dissertation, University of Wisconsin-Madison: Madison, WI. Ann Arbor, MI: UMI Microforms, Bell & Howell.

Back to top


  1. Shaw, B.R., McTavish, F., Hawkins, R., Gustafson, D.H., & Pingree, S. (2000). Experiences of women with breast cancer: exchanging social support over the CHESS computer network. Journal of Health Communication, 5(2), 135-159.
  2. Wise, M. (2000). Learning to live beyond a heart attack: an interpretive case study of individuals' experiences with an on-line heart disease education program. Refereed Proceedings of the Eastern Regional Adult Education Research Conference. University Park, PA. Penn State University.
  3. Wise, M., Yun, G.W., & Shaw, B. (2000). Mapping use of a self-directed on-line heart disease education program onto health learning outcomes: a study of post-heart attack learners. Refereed Proceedings of the Adult Education Research Conference. Vancouver, BC. University of British Columbia.

Back to top


  1. (1999, February). Getting evidence into practice. Effective Health Care, 5(1). Retrieved from
  2. Eng, T.R., Gustafson, D.H., Henderson, J., Jimison, H., & Patrick, K. (1999). Introduction to evaluation of interactive health communication applications. American Journal of Preventive Medicine,16(1), 10-15.
  3. Gustafson, D.H., Robinson, T.N., Ansley, D., Adler, L., & Brennan, P.F. (1999). Consumers and evaluation of interactive health communication applications. American Journal of Preventive Medicine, 16(1), 23-29.
  4. Gustafson, D.H., Hawkins, R., Boberg, E., Pingree, S., Serlin, R.E., Graziano, F., et al. (1999). Impact of patient-centered, computer-based health information/support system. American Journal of Preventive Medicine, 16, 1-9.
  5. Gustafson, D.H., McTavish, F.M., Boberg, E., Owens, B.H., Sherbeck, C., Wise, M., et al. (1999). Empowering patients using computer-based health support systems. Quality in Health Care, 8, 49-56.
  6. Gustafson, D.H., McTavish, F., & Hawkins, R. (1999). Computer-based support systems for women with breast cancer. Journal of the American Medical Association, 281, 1268-1269.
  7. Lu, H.P., & Gustafson, D.H. (1999). Cognitive style and medical computerized support system use. International Journal of Healthcare Technology and Management, 1(3-4), 317-327.
  8. Plsek, P. (1999). Innovative thinking for the improvement of medical systems. Annals of Internal Medicine, 131(6), 438-44. Retrieved from
  9. Rolnick, S.J., Owens, B., Botta, R., Sathe, L., Hawkins, R., Cooper, L., et al. (1999). Computerized information and support for patients with breast cancer or HIV infection. Nursing Outlook, 47(2), 78-83.

Back to top


  1. Berwick, D. M. (1998). Developing and testing changes in delivery of care. Annals of Internal Medicine, 128(8), 651-656. Retrieved from
  2. Eng, T.R., Maxfield, A., Patrick, K., Deering, M.J., Ratzan, S.C., & Gustafson, D.H. (1998). Access to health information and support, a public highway or a private road? Journal of the American Medical Association, 280(15), 1371-1375.
  3. Gustafson, D.H., McTavish, F., Hawkins, R.D., Pingree, S., Arora, N.H., Mendenhall, J., et al. (1998). Computer support for elderly women with breast cancer. Journal of the American Medical Association, 280(15), 1305.
  4. Robinson, T.N., Patrick, K., Eng, T.R., & Gustafson, D. (1998). An evidence-based approach to Interactive Health Communication. Journal of the American Medical Association, 208(14), 1264-1269.
  5. Smaglik, P., Hawkins, R.P., Pingree, S., Gustafson, D.H., Boberg, E.W., & Bricker, E. (1998). The quality of interactive computer use among HIV-infected individuals. Journal of Health Communication, 3(1), 53-69.

Back to top


  1. Boberg, E.W., Gustafson, D.H., Hawkins, R.P., Bricker, E., Pingree, S., McTavish, F.M., et al. (1997). CHESS: The comprehensive health enhancement support system. In P.F. Brennan, S.J. Schneider, E. Tornquist (Eds.) Community health information networks.(pp. 171-188). New York, NY: Springer-Verlag.
  2. Gustafson, D.H., Gustafson, R., & Wackerbarth, S. (1997). CHESS: health information and decision support for patients and families. Generations, 21(3), 56-59.
  3. Hawkins, R.P., Pingree, S., Gustafson, D.H., Boberg, E.W., Bricker, E., McTavish, F.M., et al. (1997). Aiding those facing health crises: The experience of the CHESS project. In R. Street, W.R. Gold, T. Manning (Eds.), Health promotion and interactive technology. Mahwah, NJ: Lawrence Erlebaum Associates, 79-102.
  4. Parker, S. S., & Vitelli, T. (1997). Health care's quality improvement imperative. World Hospitals and Health Services, 33(2), 28-34.
  5. Street, R.P., Gustafson, D.H., Wennberg, J., & Gorry, T. (1997). Reflections on health promotion and interactive technology: a discussion with David Gustafson, Jack Wennberg, and Tony Gorry. In R. Street (Editor), Health promotion and interactive technology: theoretical applications and future directions (pp. 221-236). Mahwah, New Jersey: Lawrence Erlbaum Associates.
  6. Van den Berg, T., Gustafson, D.H., & Owens, B.H. (1997). Interaction between breast cancer patients and health care systems. Cancer Prevention and Control, 1(2), 152-156.
  7. Wackerbarth, S. (1997). Final report: A system to promote coping: support for families facing a diagnosis of Alzheimer's. Funded through a pilot research grant from the Alzheimer's Association.

Back to top


  1. Berwick, D. M. (1996). A primer on leading the improvement of systems. British Medical Journal, 312(7031), 619-622.
  2. Gustafson, D.H., & Gustafson, R.C.(1996). Re-engineering long-term care quality of life improvement. Report made possible with the support of the Health Care Financing Administration and the American Health Care Association.
  3. Owens, B.H., & Robbins, K.C. (1996). CHESS: comprehensive health enhancement support system for women with breast cancer. Plastic Surgical Nursing,16, 172-175.
  4. Pingree, S., Hawkins, R.P., Gustafson, D.H., Boberg, E.W., Bricker, E., Wise, M., et al. (1996). Will the disadvantaged ride the information superhighway? hopeful answers from a computer-based health crisis system. Journal of Broadcasting and Electronic Media, 40, 331-353.

Back to top


  1. Boberg, E.W., Gustafson, D.H., Hawkins, R.P., Peressini, T., Chan, C., Bricker, E., et al. (1995). Development, acceptance, and use patterns of a computer-based education and social support system for people living with AIDS/HIV infection. Computers in Human Behavior, 11(2), 289-312.
  2. Gustafson, D.H., Helstad, C.P., Hung, C.F., Nelson, G., & Batalden, P. (1995). Impacting society, The total costs of illness: a metric for health care reform. Hospital & Health Services Administration, Special CQI Issue, 40(1), 154-171.
  3. Gustafson, D.H., & Schoofs, H. A. (1995). Findings of innovation research applied to quality management principles for health care. Health Care Management Review, 20(2), 16-33.
  4. McTavish, F.M., Gustafson, D.H., Owens, B.H., Hawkins, R.P., Pingree, S., Wise, M., et al. (1995). CHESS: An interactive computer system for women with breast cancer piloted with an underserved population. Journal of Ambulatory Health Care, 18(3), 35-41.
  5. McTavish, F.M., Gustafson, D.H., & Owens, B.H. (1995). CHESS: interactive computer system for women with breast cancer piloted with an underserved population. Proceedings of the 18th Annual Symposium on Computer Applications in Medical Care. McGraw Hill.

Back to top


  1. Bosworth, K., Gustafson, D.H., & Hawkins, R.P. (1994). The BARN System: Use and impact of adolescent health promotion via computer. Computers in Human Behavior, 10(4), 467-482.
  2. Gustafson, D.H., Hawkins, R.P., Boberg, E.W., Bricker, E., Pingree, S., & Chan, C.(1994). The use and impact of a computer-based support system for people living with AIDS and HIV infection. Journal of the American Medical Informatics Association, Supplement, 604-608.
  3. Gustafson, D.H., Bosworth, K., Treece, C., Wu, Y.C., Palmer, C.G.S., Moberg, P., et al. (1994). Predicting adolescent problem use of marijuana: Development and testing of a Bayesian model. International Journal of the Addictions, 29(7), 861-886.
  4. Kane, R. L., Bartlett, J., & Potthoff, S. (1994). Integrating an outcomes information system into managed care for substance abuse. Behavioral Healthcare Tomorrow, 3(3), 57-61.
  5. Keill, P., and Johnson, T. (1994). Optimizing performance through process improvement. Journal of Nursing Care Quality, 9(1), 1-9.
  6. Lu, H., & Gustafson, D.H. (1994). An empirical study of perceived usefulness and ease of use of a computerized support system over time. International Journal of Information Management, 14, 317-329.
  7. McTavish, F.M., Gustafson, D.H., Owens, B.H., Wise, M., Taylor, J.O., Apantaku, F.M., et al. (1994). CHESS - An interactive computer system for women with breast cancer piloted with an underserved population. Journal of the American Medical Informatics Association, Supplement, 599-603.
  8. Pingree, S., Hawkins, R.P., & Gustafson, D.H., (1994). Effects of computer support systems on minority and low income populations. In Safran, C. (Editor), Proceedings of the 17th Annual Symposium on Computer Applications in Medical Care. McGraw Hill.
  9. Potthoff, S. J., Kane, R. L., Bartlett, J., & McKee Schwartz, A. (1994). Developing a managed care clinical information system to assess outcomes of substance abuse treatment. Clinical Performance and Quality Health Care, 2, 148-153.
  10. Taylor, J.O., Gustafson, D.H., Hawkins, R., Pingree, S., McTavish, F.M., Wise, M., et al. (1994). The Comprehensive Health Enhancement Support System. Quality Management in Health Care, 2(4), 36-43.

Back to top


  1. Gustafson, D.H., Sainfort, F., Johnson, S.W., & Sateia, M. (1993). Measuring quality of care in psychiatric emergencies: construction and evaluation of a Bayesian index. Health Services Research, 28(2), 131-158.
  2. Gustafson, D.H., Wise, M., McTavish, F.M., Wolberg, W., Stewart, J., Smalley, R.V., et al. (1993). Development and pilot evaluation of a computer-based support system for women with breast cancer. Journal of Psychosocial Oncology, 11(4), 69-93.
  3. Gustafson, D.H., Taylor, J.O., Thompson, S., & Chesney, P. (1993). Assessing the needs of breast cancer patients and their families. Journal of Quality Management in Health Care, 2(1), 6-17.
  4. Gustafson, D.H., Boberg, E.W., Bricker, E., Hawkins, R.P., Bosworth, K., Lu, H., et al. (1993). CHESS: Access to comprehensive care using a personal computer. Wisconsin AIDS/HIV update.
  5. Gustafson, D.H., Hawkins, R.P., Pingree, S., Boberg E.W., Bricker, E., McTavish, F., et al. (1993). CHESS: A computer-based system for empowering health care consumers through education and social support. Proceedings of the 1st National Conference on Consumer Health Informatics.
  6. Gustafson, D.H., Boberg, E.W., Bricker, E., Hawkins, R.P., Pingree, S., Tillotson, T., et al. (1993). A computer-based system for empowering persons living with AIDS/HIV infection through education and social support. Proceedings of the 17th Annual Symposium on Computer Applications in Medical Care, 940. AMIA
  7. Gustafson, D.H., Bosworth, K., Hawkins, R.P., Boberg, E.W., & Bricker, E. (1993). CHESS: A computer-based system for providing information, referrals, decision support and social support to people facing medical and other health-related crises. Journal of the American Medical Informatics Association, 161-165.
  8. Karlson, T.A., Boberg, E.W., Bricker, E., & Dypold, G. (1993). Care of people with HIV disease in southern Wisconsin. Report to the Ryan White Care Consortium for Southern Wisconsin.
  9. Pingree, S., Hawkins, R.P., Gustafson, D.H., Boberg, E.W., Bricker, E., Wise, M., et al. (1993). Will HIV-positive people use an interactive computer system for information and support? A study of CHESS in two communities. Proceedings of the 17th Annual Symposium on Computer Applications in Medical Care, 22-26.

Back to top


  1. Gustafson, D.H. (1992). Lessons learned from an early attempt to implement CQI principles in a regulatory system. Quality Review Bulletin, 18(10), 333-339.
  2. Schaffer R.H. and Thomson H. A. (1992). Harvard Business Review, 70(1): 81-89. Retrieved from


  1. Bosworth, K., & Gustafson, D.H. (1991). CHESS: Providing decision support for reducing health risk behavior and improving access to health services. Interfaces, 21(3), 93-104.


  1. Beer M., Eisenstat R.A. and Spector B. (1990). Why change programs don't produce change. Harvard Business Review, 68(6), 158-166. Retrieved from
  2. Bosworth, K., Gustafson, D.H., Hawkins, R.P., Chewning, B., & Day, T. (1983). Adolescents, Health Education, and Computers: BARN. Health Education, 14(6) 58-61.
  3. Bosworth, K., Chewning, B., Day, T., Hawkins, R.P., & Gustafson, D.H. (1981). BARNY: a computer based health information system for adolescents. Journal of Early Adolescence, 1, 315-322.
  4. Day, P., Bosworth, K., Chewning, B., Day, T., & Gustafson, D. (1985). A computer system to help family members talk to one another. Marriage and Family Review, 8(12), 111-120.
  5. Erdman, H., Greist, J.H., & Gustafson, D.H. (1987). Suicide risk prediction by computer interview: a prospective study. Journal of Clinical Psychiatry, 48(12), 464
  6. Gustafson, D.H., & Bosworth, K., (1989). CHESS: the comprehensive health enhancement support system. In G. Salvendy, & M. Smith (Editors), Proceedings of international conference on human-computer interaction (pp. 699-705). Boston, MA: Elsevier Publishers.
  7. Gustafson, D.H., Bosworth, K., Chewning, B., & Hawkins, R.P. (1987). Computer based health promotion: combining technological advanes with problem solving. Annual Review of Public Health, 8, 387-415.
  8. Gustafson, D.H., Fryback, D.G, Rose, J.H., Yick, V., Prokop, C.T., Detmer, D.E., et al. (1986). A decision theoretic methodology for severity index development. Medical Decision-Making, 6(1), 27-35.
  9. Gustafson, D.H., Fryback, D.G., Rose, J.H., Prokop, C.T., Detmer, D.E., Rossmeissl, J.C., et al. (1983). An evaluation of multiple trauma severity indices created by different index development strategies. Med Care, 21(7), 674-687.
  10. Gustafson, D.H., Bosworth, K., Chewning, B., Hawkins, R.P., & Day, T. (1983) BARNY: instilling health behaviors, not bad habits. Profiles, 6(3).
  11. Gustafson, D.H., Tianen, B., & Greisi, J.H. (1981). A computer-based system for identifying suicide attemptors. Computers and Biomedical Research, 14, 144-157.
  12. Gustafson, D. H., & Friedman, R (1977). Computers in clinical medicine, a critical review. Computers and Biomedical Research, 10(3), 199-204.
  13. Gustafson, D.H., Greist, J.H., Stauss, F.F., Erdman, H., & Laughren, T. (1977). A probabilistic system for identifying suicide attemptors. Computers and Biomedical Research, 10(2), 81-88.
  14. Gustafson, D.H., & Holloway, D.C. (1975). A decision theory approach to measuring severity in illness. Health Services Research, Spring, 10(1), 97-106.
  15. Gustafson, D.H., Greist, J.H., & Erdman, H. (1974). Suicide risk prediction by computer interview: a prospective study. In J. S. Crawford, S. Vitales, & J. Robinson (Eds.), Clinical applications of computers in mental health and mental retardation. New York: Rockland Research Institute.
  16. Gustafson, D.H., Greist, J.H., Strauss, F., Laughren, T., Chiles, J.A., & Rowse, G.L. (1973). A computer interview for suicide-risk prediction. American Journal of Psychiatry, 130(12), 1327-1332.
  17. Gustafson, D.H., Shukla, R.K., Delbecq, A., & Walster, W. (1973). A comparative study of differences in subjective likelihood estimates made by individuals, interacting groups, delphi groups, nominal groups. Organizational Behavior and Human Performance, 9, 280-281.
  18. Gustafson, D.H., Edwards, W., Phillips, L.D., & Slack, W.V. (1969). Subjective probabilities in medical diagnosis. IEE Transactions on Man-Machine Systems, 10(3), 61-65.
  19. Hawkins, R., Gustafson, D.H., Chewning, B., Bosworth, K., & Day, P. (1987). Interactive computer programs as public information campaigns for hard-to-reach populations: The BARN project example. Journal of Communication, 37(2), 8-28.
  20. Hawkins, R.P., Bosworth, K., Chewning, B., Day, T., & Gustafson, D. (1985). Adolescents' use of computer-based health information: the BARN project. In M. Chen, & W. Paisley (Editors), Children and microcomputers: research on the newest medium (pp. 228-245). Beverly Hills, CA: Sage Publication.
  21. Sainfort, F., Gustafson, D.H., Bosworth, K., & Hawkins, R.P. (1990). Decision support systems effectiveness: Conceptual framework and empirical evaluation. Organizational Behavior and Human Decision Processes, 45, 232-252.
  22. Scholtes, P.R. (1987). An elaboration on Deming's teachings on performance appraisal. Performance Appraisal: Perspectives on a Quality Management Approach - Alexandria, VA: ASQC.

Back to top