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Vanguard Services Unlimited, Inc.: Celebrating Success | ||||||||||||||||
This case study describes the process used by the Phoenix Program, one of Vanguard’s 11 programs, to improve continuation in residential treatment. By using rapid cycle testing, the team identified effective ways to increase retention, specifically in the first two weeks of treatment. By decreasing the number of unplanned discharges that occurred within the first 14 days of treatment from 11% of monthly admissions to 6%, the Phoenix Change Team has made a significant contribution to the organization’s financial viability. [READ MORE] |
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Using Metaphors to Explore Continuous Improvement | ||||||||||||||||
Organizations face tough, recurring questions as they adopt, nurture, and spread a culture of continuous process improvement. How do we balance productivity and creativity? How do we reduce the burden of measuring what matters? These questions resonate with experienced Change Leaders and Executive Sponsors ,as they influence not only the success of specific change initiatives, but also broader issues such as workforce development, employee turnover, and the organization’s financial bottom line. [READ MORE] |
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