Email   Print
Training/Events > Change Leader Academy

NIATx Change Leader Academy

Learn to create, sustain and facilitate successful change teams.

Upcoming CLA in Madison, WI

February 26, 2020
Pyle Center, Madison, WI

Click here for registration and other details

The NIATx CLA is a one-day face-to-face workshop followed by three months of peer networking and support from a NIATx coach. The CLA trains change leaders in the NIATx model of process improvement: a structured, team-based approach to change management for organizations large and small.

Attendees learn how to select a change project, set a project aim, engage senior leaders and staff in the change process, and achieve measurable, sustainable improvements.

Following the CLA face-to-face workshop, participants commit to carrying out a three-month change project. Some project focus area suggestions include:

  • Access, retention, and continuity of care
  • Behavioral health redesign
  • Medication-assisted treatment
  • Recovery-oriented systems of care 

Peer networking and support from a NIATx coach

NIATx believes effective change management is learned through practice and sharing lessons learned with peers. While conducting their projects, CLA participants participate in a technical assistance call with a NIATx Coach and three monthly peer-learning conference calls with change leaders working on similar projects

Past CLA participants have led successful projects to reduce no-shows and wait times for appointments, increase admissions and retention in treatment, reduce 30-day hospital readmissions, improve hand-offs between levels of care, expand services, and many other measurable improvements.

Who Should Attend?

Anyone interested in leading change or improving service delivery in their organization: Senior leaders, managers, supervisors and front-line staff from behavioral healthcare, recovery services, criminal justice, and social services. The CLA provides both beginners and those with some experience in process improvement with the tools to lead change projects and teams within their organization.

Learning Objectives & Deliverables

At the end of the workshop, participants will be able to:

  1. Explain the NIATx principles and change model to team members and begin a change project
  2. Use four key quality improvement tools: the walk-through, flowcharting, nominal group technique, and PDSA (plan-do-study-act) rapid-cycle testing.
  3. Commit to carrying out a three-month change project in their organization with one NIATx coaching call and three peer learning follow-up calls.
  4. Offer a standard approach to process improvement in their agency and begin to develop staff to be change leaders and engaged, change team members.


There is no charge to attend for participants from the Great Lakes Region states. Participants are responsible for their own transportation, meals, and lodging costs. 

Suggested Participant Pre-work

    • Watch NIATx On a Napkin – a three-minute overview of the NIATx Model of Process Improvement.
    • Conduct a walk-through of a process you wish to improve and bring your notes to the workshop.


Questions? Contact:

Jeanne Pulvermacher, Great Lakes ATTC Co-Director at
Scott Gatzke  at