Increase Admissions

These promising practices help increase admissions by increasing referrals and the percentage of referred clients who are admitted.

Question

How will we rapidly know a change increases admissions from selected referrers?

Answer

The percentage of clients admitted who are referred by selected referrers will increase. Use the Referred Clients Admitted Tracking Form for starting clients to track baseline and rapid-cycle change data.

Promising Practices

Learn what others have done, how they did it, lessons from the field, and how to test each promising practice using rapid PDSA cycles.

Use the following promising practices as inspiration for change in your organization—re-invent them, improve on them and be creative—and let us know what happens so that we can continue to enrich and expand the library of change ideas available to the entire NIATx network.

Promising practices to increase admissions that improve payer mix fall into three categories:

Increase Referred Clients who Get Admitted

• Collaborate with Referrers to Streamline the Process
• Encourage Referrers to Make the First Appointment while the Client is Present
• Assign Each Referrer a Single Contact Person
• Guide Referrers to Make Appropriate Referrals
• Offer a Tour Guide
• Use Video Conferencing
• Orient Clients
• Use Motivational Incentives
• Map Out Continuing Care
• Include Family and Friends

Increase Targeted Referrals

• Reward Clients for In-Reach
• Ten Steps To Increase Targeted Admissions
• Become the Preferred Provider for Selected Referrers
• Tailor Brochures for Each Referral Source
• Offer New, Specialized Services
• Offer Intervention Services
• Publicize Your New and Improved Services
• Improve the Payer Mix