Not enough timely information is exchanged between referring and receiving levels of care.
Hold joint case consultations (often called “staffings”) that include clinicians from both the referring agency and the program they will be entering, to discuss clients’ progress, as well as the appropriateness and timing of referrals.
Central New York Services, Inc. in Syracuse, New York decreased delays, streamlined the transition process and increased the number of clients who continued in treatment by holding joint biweekly meetings (“staffings”) that included both inpatient and outpatient counselors. The meetings were called PIP meetings (Partners in Prevention)—named by the staff. The New York State Office of Mental Health licensed one agency and New York State Office of Alcoholism and Substance Abuse Services licensed the other. This collaboration brought together staff with varying backgrounds, education, and experience, providing a variety of resources available to the team and the clients. They shared information for approximately 1 to 3 months following the transfer. Communication was essential, not just to get someone transferred but also to follow the transfer.
Jim Taliaferro Community Mental Health Center in Lawton, Oklahoma has their outpatient staff attend the morning report on the inpatient unit to help plan clients’ discharge, transition, and ongoing outpatient treatment.
Palladia, Inc. in New York, New York has residential and outpatient clinical program directors meet monthly via conference call to check that clients who were referred from residential to outpatient care actually attended. They also discussed other changes that were implemented to ensure that they had been sustained. For more information about changes that Palladia made, see Palladia’s case study.
Cycle Measure
Percentage of referred clients who were admitted
Data Collection Forms
Plan
Do
Study
Act
If this change was not an improvement and you can’t make it work, abandon this practice and test other promising practices that might be more successful in your setting.